Terms of service
Last updated: 21 October 2026
1. Overview
This website and online store are operated by MABUYA by Carina Baldi, a business registered in Basel-Stadt, Switzerland.
Throughout these Terms of Service, the words “we,” “us” and “our” refer to the business operating this website.
By accessing our website, purchasing products or using our services, you agree to these Terms of Service and the policies referenced within them.
Please read these Terms carefully before placing an order.
Our online store is powered by Shopify, which provides the e-commerce platform through which we offer our products and services.
2. Use of Our Website
You agree to use our website lawfully and responsibly.
You must not use our website to engage in unlawful activities, infringe intellectual property rights, transmit malicious software, interfere with website security or misuse the personal information of others.
We reserve the right to restrict access to our website where necessary to protect our business, customers or services.
3. Products and Availability
We make every effort to present our products accurately, including their descriptions, materials, colours, sizes and prices.
However, colours may appear slightly different depending on your device and display settings.
Many of our products are produced in limited quantities. Availability may therefore change without notice.
Adding an item to your shopping cart does not reserve it or guarantee its availability.
If a product becomes unavailable after an order has been placed, we will contact you to arrange an appropriate solution, including a refund where applicable.
4. Prices and Payments
Product prices are displayed in the currency applicable to your selected market or checkout.
The total amount payable, including any applicable shipping charges, taxes or duties collected at checkout, will be displayed before you confirm your purchase.
We reserve the right to update product prices at any time. Price changes do not affect orders that have already been accepted, except where permitted by applicable law.
Payments are processed through the payment methods made available at checkout.
Payment information is handled by our authorized payment service providers in accordance with their applicable security and privacy practices.
5. Orders and Order Confirmation
By placing an order, you confirm that the information you provide is accurate and complete.
After submitting your order, you will receive an automated email acknowledging your purchase.
We reserve the right to decline or cancel an order where there is a legitimate reason, including product unavailability, suspected fraud, payment failure or an obvious pricing error, subject to applicable law.
If an order is cancelled after payment has been received, we will refund the amount paid for the cancelled items.
6. Shipping and Delivery
We deliver to the destinations made available during checkout.
Shipping costs, available delivery methods and estimated delivery times are provided during checkout or in our Shipping & Returns information.
Delivery estimates are indicative and may be affected by circumstances outside our reasonable control, including carrier delays and customs processing.
For international deliveries, import duties, customs charges and local taxes may apply depending on the destination and the arrangements displayed at checkout.
Any charges not collected by us at checkout may be payable by the recipient, where applicable.
For further information, please consult our Shipping & Returns Policy.
7. Returns and Refunds
We offer eligible customers the possibility to return products within 30 days of delivery, subject to the conditions described in our Return and Refund Policy.
Returned products must meet the stated return conditions.
Customers must register returns with us in advance, and return shipping costs are generally the customer's responsibility.
Refunds are processed after the returned products have been received and inspected.
Nothing in our return policy limits statutory rights that cannot lawfully be excluded, including rights relating to defective, damaged or incorrectly supplied products.
Please consult our Return and Refund Policy for complete details.
8. Product Care
Some products require particular care because of their materials, construction or finishing.
We recommend following the care instructions provided with each product and the guidance available on our website.
Improper washing, handling or storage may damage delicate materials.
This provision does not affect any mandatory statutory rights relating to product quality or conformity.
9. Gift Cards
Gift cards purchased through our store may be redeemed toward eligible purchases online or at our Basel boutique.
Our gift cards do not have an expiration date.
Gift cards cannot be exchanged for cash, except where required by applicable law.
Additional conditions displayed at the time of purchase may apply.
10. Customer Accounts and Information
You agree to provide accurate and up-to-date information when placing an order or using a customer account.
You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you suspect unauthorized access.
Personal information is collected and processed in accordance with our Privacy Policy.
11. Intellectual Property
Unless otherwise indicated, the content of this website, including its text, photographs, graphics, design elements and other original materials, is owned by us or used with permission from the relevant rights holders.
You may not reproduce, distribute, modify or commercially exploit protected content without appropriate authorization.
Product names, trademarks and other intellectual property belonging to third parties remain the property of their respective owners.
12. Third-Party Services and Links
Our website may include links to third-party websites or use services provided by external companies.
These services may be subject to their own terms and privacy policies.
We are not responsible for third-party content or services outside our control, except where responsibility cannot lawfully be excluded.
We encourage you to review the relevant terms before using external services.
13. Customer Reviews and Submissions
If you submit reviews, comments or other content through our website, you confirm that you have the right to share that material and that it does not infringe the rights of others.
You grant us a non-exclusive permission to display and use content you voluntarily submit for the purposes for which it was provided, including displaying product reviews.
We may remove content that is unlawful, misleading, abusive or otherwise inappropriate.
We will not use private customer communications as public testimonials without an appropriate legal basis or authorization.
14. Website Availability and Accuracy
We make reasonable efforts to maintain the accuracy, functionality and security of our website.
However, occasional interruptions, technical errors or inaccuracies may occur.
We may update, modify or temporarily suspend parts of our website where necessary for maintenance, security or operational reasons.
Where an error affects an order, we will seek an appropriate resolution in accordance with applicable law.
15. Liability
We are responsible for our obligations under applicable law.
To the extent permitted by law, we are not liable for losses resulting from circumstances beyond our reasonable control or from improper use of our website or products.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or restricted, including applicable mandatory consumer rights.
16. Privacy and Data Protection
Our collection, use and processing of personal information are described in our Privacy Policy.
By using our website, you acknowledge that personal information will be processed as described in that policy and in accordance with applicable data protection law.
17. Changes to These Terms
We may update these Terms of Service to reflect changes in our operations, services or applicable legal requirements.
The current version will be published on our website.
Changes will not retroactively remove rights arising from orders already accepted, unless permitted by applicable law.
18. Governing Law and Jurisdiction
These Terms of Service are governed by the laws of Switzerland.
Subject to any mandatory consumer protection rules or jurisdictional provisions that apply, disputes relating to these Terms or purchases made through our website shall be subject to the competent courts of Basel, Switzerland.
Nothing in this provision limits rights or protections that consumers may have under mandatory applicable law.
19. Contact Information
For questions concerning these Terms of Service, please contact:
MABUYA by Carina Baldi
Güterstrasse 164
4053 Basel
Switzerland
Commercial Register: Basel-Stadt, Switzerland
Registration number: CH-270.1.021.183-9
Email: info@mabuya.ch
Customer Service (English): +41 61 363 11 12
Wednesday–Friday, 12:00–18:00
Excluding public holidays